You may be speaking with an AI
Businesses that use RingToRoute answer some or all of their calls and texts with an AI assistant. The assistant is software, not a person. It introduces itself as a virtual assistant for the business, and if you ask whether you're talking to a human, it tells you it's an AI. It is never told to claim to be human.
Standard greeting, using the name of the business you called: "Thanks for calling (business name). This call may be recorded. I'm the virtual assistant for (business name). How can I help you today?"
Calls are recorded and transcribed
Calls handled by the assistant are recorded and transcribed so the business can review them, check bookings and improve service. We announce the recording at the start of every call in every state, including all-party-consent states. If you don't want to be recorded, you can hang up and contact the business another way, such as by email, by its website, or by calling back during staffed hours. You can also ask the assistant for a callback from a person.
Reaching a person
You can ask for a person at any time. Depending on the business's settings, the assistant will transfer you, page the on-call technician, or arrange a callback.
Emergencies
If you smell gas, a carbon monoxide alarm is sounding, or anyone is in danger, leave the building and call 911 or your gas utility's emergency line. The assistant is not an emergency service.
How your information is used
The details you give (name, phone number, address, the problem) are used to schedule and handle your service request for that business. Recordings are kept for the period the business chooses. The business controls this data and RingToRoute processes it for them. Neither sells it. See our Privacy Policy and SMS Terms.
Laws we design for
This disclosure is meant to satisfy, among others: state call-recording consent laws (all-party consent in states such as CA, FL, IL, MD, MA, MT, NH, PA and WA), California's B.O.T. Act (Bus. & Prof. Code §17940 et seq.), Utah's Artificial Intelligence Policy Act, and Maine's 2025 law on AI chatbots in trade. It also reflects the FCC's 2024 ruling that AI-generated voices count as "artificial" voices under the TCPA, which is why we answer inbound calls only and never place AI sales calls.