Every missed call is a job for the shop down the street.
RingToRoute is the AI answering service for US HVAC and plumbing shops. It picks up at 9:47 PM, spots the emergency, pages your on-call tech and books the rest, while your crew stays on the job.
PilotMonth-to-month. Try it on your real line for 30 days for $250.
- AIThanks for calling Summit Comfort. This call may be recorded. I'm the virtual assistant. How can I help?
- CallerFurnace stopped. It's 20 degrees out and we've got a baby at home.
- AILet's get you help tonight. Any gas smell or CO alarm? … Okay. I'm paging the on-call tech now, and they'll call you right back at this number.
- Issue
- No heat · infant
- Address
- 1420 Elm St
- Callback
- (303) 555-0142
What the industry data says about missed calls
Less than 3% of callers sent to voicemail leave a message. Voicemail isn't a backup plan.
Sources: <3%: Invoca platform data, May 2024 · 52%: Invoca Home Services Benchmarks, Jul 2026 · 1 in 8: ServiceTitan, Call Trends in the Trades. Third-party industry research, not our results.
The calls you're missing. Handled.
Scripted around your trade, your service area, your fees and your on-call rules. Built for HVAC shops and plumbers.
-
Ticket 01 · Sat 2:14 AM
"I smell gas in the basement."
Safety instructions first: leave the house now and call 911 or the gas utility from outside. Then your on-call tech gets paged. No DIY repair advice, ever.
Priority · Now -
Ticket 02 · Mon 7:58 AM
"AC's dead and every line is busy."
Monday-rush overflow. It takes the address and equipment details and books a real arrival window on the call. Text confirmations come after carrier approval, with the caller's OK.
Booked · 12–4 -
Ticket 03 · Wed 11:31 AM
Hung up after four rings.
Once US carrier registration is approved, they get one reply text from your business number so the job doesn't walk. Replying STOP opts them out for good.
After approval -
Ticket 04 · Sun 6:05 PM
"Water heater's flooding the garage."
Safety steps first, like shutting the main water valve if it's safe to reach. Then a warm transfer to whoever's on call, under your rules.
Transferred
Honest by design. Every call opens with a recording notice and says it's an AI. It never quotes prices you haven't approved. Read our AI & call recording disclosure.
Live in
about a week.
Keep your number.
We set everything up for you. No software to configure, no new app to learn.
We learn your shop
One 30-minute call: services, area, trip fee, hours, on-call rotation and what counts as an emergency.
You forward the line
- After hours
- No answer
- All the time
You pick when. Your existing number stays the same.
Jobs land where you work
Calendar, phone, inbox. Recordings and transcripts for every call, plus a weekly report you'll actually read.
Call it.
Try to
break it.
The demo answers for Summit Comfort Heating & Plumbing, a made-up Denver shop. On a 15-minute call we'll run it live with you, so you can throw your worst caller at it.
- "I smell gas"
- "My AC's dead"
- "How much for a tune-up?"
- "Are you a robot?"
live demo15-min call
Book a 15-min call and we'll run the live demo with you. The demo says it's an AI and plays a recording notice, just like a real line.
That's about 6.5 jobs a month. After-Hours coverage is $297/mo.
Estimate: calls × book rate × ticket × 4.33 weeks. Leaves out repeat business and memberships.
Month-to-month.
No contracts.
Setup, scripting, recordings, transcripts and weekly reports always included. Spam and calls under 15 seconds aren't billed.
After-Hours
- Nights, weekends and overflow
- Emergency triage & on-call paging
- Booking into time windows
- Missed-call text-backAfter carrier approval · STOP opts out
- Weekly report
Front Desk
- Everything in After-Hours
- Business hours too
- Book, reschedule, cancel
- Text confirmations & remindersAfter carrier approval · with caller consent
- Monthly call review
Multi-Truck
- Everything in Front Desk
- Multiple numbers & locations
- Maintenance-plan remindersOnly to customers who opted in
- CSR coaching report
- Priority support
Not sure? Run it on your real line for a month.
The pilot runs on the After-Hours plan. Keep it and the full $250 goes toward your setup fee. Don't, and you walk away with your recordings. Nothing else to pay.
Prices in USD. $1.00 per AI-handled call over your plan's allowance. Spam and calls under 15 seconds aren't billed. Month-to-month with no long contract: cancel any time before your next billing date. Each client's phone number and US carrier (A2P 10DLC) registration fees are passed through at cost. Texting starts once carrier registration is approved, which we file for you. Full details in our Terms.
Straight talk
What works today vs. what's coming.
- ● Live now
- Answering, triage, booking, call summaries
- Google Calendar, or a job ticket to your dispatcher
- On-call paging & warm transfer
- Recordings, transcripts, weekly report
- ○ On request / soon
- Jobber & Housecall Pro (built at onboarding)
- ServiceTitan · Spanish-language calls
- Texting, after carrier approval (usually 1–3 weeks)
Owners
ask us.
Something else? Email [email protected], send us a message or book a 15-min call.
Yes. The greeting says it's a virtual assistant for your shop, and it confirms it's an AI if anyone asks. Callers can ask for a person at any time, and the call follows your transfer or callback rules. More in our AI & recording disclosure.
Calls are recorded and transcribed so you can review them, and every call opens with a recording notice ("this call may be recorded"). We play that notice on every call in every state. Recording rules vary by state, so please confirm what applies to your business with your own advisor; this isn't legal advice. You choose how long recordings are kept.
Out of the box it books into a shared Google Calendar or sends a job ticket to your dispatcher. Jobber and Housecall Pro can be connected for your account during onboarding (Housecall Pro's API needs their MAX plan). ServiceTitan isn't available yet.
You set the rules, and safety comes first. A gas smell or CO alarm gets safety instructions (leave the house, call 911 or the gas utility from outside), then your on-call tech is paged. No heat in freezing weather or an active leak gets an immediate page or warm transfer. It never gives DIY repair advice. Anything else gets booked into the next open window.
Not yet. Texting turns on once US carrier registration (A2P 10DLC) is approved, usually 1–3 weeks after we file it. After that, texts only go to callers who agree to them, such as confirmations and reminders, plus one reply when a call was missed. Every text includes opt-out instructions and STOP always works. It never sends marketing texts or makes outbound sales calls. See our SMS Terms.
Yes. Plans are month-to-month with no long contract. Cancel before your next billing date and you won't be charged again. We'll help you forward your number back and hand over your recordings and call data.
RingToRoute is a small, founder-run company built for US home-service shops. You work with the founder directly. We're new, so we don't have case studies yet. That's the reason the pilot exists.
Call data belongs to you. We use it only to run the service for you, we never sell it, and we never use your customers' numbers for marketing. Details are in our Privacy Policy.
Stop sending jobs to voicemail.
You talk to the founder. We'll run the demo and tell you straight if we're a fit. Rather write? Send us a message.